Everything you need to manage your online reputation

Rainmaker makes it easy for agencies to manage their online reputations and establish trust in their brand and service offerings.

Your Brand Front And Centre

  • A customisable user journey makes it easy to tailor the look and feel of Rainmaker to match your agency’s brand including logo, colours and fonts
  • Choose from several email and SMS templates to ensure you get the most actionable responses and increase customer reviews.
  • Choose the review sites you want your clients to leave reviews on

Review and Feedback Generation

  • Create unique campaigns for different client segments using customisable email and SMS invite templates
  • Upload campaign reviewers (clients) 1-by-1 or in bulk via a CSV file
  • Schedule automated review reminders to go out to your clients at critical moments, like after you find them a new tenant or settle on a property
  • Send your clients to a survey form to gather internal feedback before directing them to your chosen review sites
  • Integrate our short URLs with your current CRM or email provider should you wish to send review requests from their system

Intercept Negative Reviews

  • Take unhappy clients to a dedicated form to air grievances
  • Avoid clients providing negative public reviews
  • Give your team the intel to turn a negative client experience around before you lose the management or sales listing or even save yourself a trip to the Tribunal!

Around the Clock Monitoring

  • We monitor your reputation profiles across the review sites that landlords, sellers and buyers trust on such as Google, Facebook and realestate.com.au.
  • Capture Net Promoter Score, survey questions, customer feedback and more
  • Upon sign up, any existing client reviews across your chosen review sites will be uploaded into your Reviews Register within 24 hours
  • Your panel of chosen review sites are scanned constantly and reviews aggregated into a centralies Reviews Register
  • Email notifications for new feedback and reviews in your team’s inbox

Manage Feedback and Reviews

  • View and quickly respond to survey feedback and reviews from a centralised Register.
  • The Register provides full transparency across all your reviews with the ability to reply directly to each review
  • Forward specific reviews to colleagues who need to know

Content Marketing and SEO

  • Selectively publish your latest and greatest review as professional and impressive looking posts on your agency’s Facebook Page
  • Seamlessly integrate ratings and reviews into your website via our widget.
  • Manually select the reviews that you want to showcase in your website widget
  • We mark-up your reviews with Schema so that you stay on top of SEO best practices!

Reporting and Insights

  • Measure campaign performance with open, click and conversion tracking
  • Track campaign activity with detailed reports of review volume, ratings survey questions and Net Promoter Score.
  • Gain important insights into what your customers are saying and how each review site is performing using our Dashboard’s robust reporting features.
  • Analyse trends in the content of your customer reviews to identify business and opportunities to improve customer experience.

FAQ’s

Check out our Help Centre for in-depth articles on getting started, managing campaign and more.

Get Started

Want to see Rainmaker in action?

Book a personalised demo with one of our product specialists and then start your 14 day free trial.